PLAN YOUR TRIP

Refund and Cancellation Policy – Al Khair Travels

At Al Khair Travels, we understand that plans can change, and we strive to make the cancellation and refund process as straightforward as possible. Please review our Refund and Cancellation Policy below for all bookings related to Hajj, Umrah, and work visa services.

1. Cancellation by Customer

  • General Cancellation Terms: If you wish to cancel your booking, please notify us as soon as possible. Cancellations must be made in writing via email or our official contact channels.
  • Cancellation Fees: Depending on when the cancellation occurs relative to the departure date, the following fees will apply:
    • More than 30 days before departure: A cancellation fee of [X]% of the total package cost will be charged.
    • 15-30 days before departure: A cancellation fee of [X]% of the total package cost will be charged.
    • Less than 15 days before departure: No refund will be provided, as the full amount is non-refundable due to bookings with airlines, hotels, and other service providers.
  • Non-Refundable Services: Certain services such as flight tickets, visa processing fees, and special accommodations are non-refundable once confirmed.

2. Cancellation by Al Khair Travels

  • Unforeseen Circumstances: In the rare event that Al Khair Travels needs to cancel or modify your booking due to unforeseen circumstances (such as natural disasters, government regulations, or other factors beyond our control), we will offer alternative arrangements or a full refund for the affected services.
  • Notification: You will be notified promptly in case of cancellation by us, and we will do our best to provide suitable alternatives or compensation, where applicable.

3. Refund Process

  • Eligibility for Refund: Refunds will only be processed for cancellations that meet the above conditions. Refunds for non-refundable services are not possible.
  • Refund Timeframe: Once your cancellation is confirmed, refunds will be processed within [X] days. The refund will be made using the same payment method you used for booking.
  • Refund Deductions: Refunds will be subject to deductions for any non-refundable charges, including but not limited to airline tickets, visa fees, and booking commissions.

4. Modifications to Booking

  • Changes to Package: If you wish to modify your booking, such as changing dates or services, we will do our best to accommodate your request. However, changes may be subject to availability and additional charges, as determined by our service providers (e.g., airlines, hotels).
  • Modification Fees: Any modification requests made less than [X] days before departure may incur additional fees and will be handled on a case-by-case basis.

5. Special Circumstances for Refunds

In case of extraordinary circumstances such as:

  • Medical Emergencies: A medical certificate may be required to process a refund for medical reasons.
  • Visa Denial: If your visa application is denied despite our assistance, a partial refund may be considered, excluding any non-refundable fees such as visa processing costs.
  • Force Majeure: In cases of natural disasters, political instability, or other unforeseen situations beyond our control, Al Khair Travels will evaluate the situation and provide a suitable resolution.

6. No Refund Policy for Certain Services

Please note that the following services are non-refundable:

  • Airline tickets and related booking fees
  • Visa processing charges
  • Special hotel accommodations or third-party bookings made specifically for your travel package
  • Any other services or bookings that are explicitly non-refundable as indicated at the time of booking

7. Contact Us for Refunds and Cancellations

If you need to cancel your booking or request a refund, or if you have any further questions, please contact us:

This Refund and Cancellation Policy is designed to ensure fairness for both our customers and Al Khair Travels. By booking with us, you agree to the terms outlined in this policy.